Travel Safely
Advantages of booking on our website
Travel without worries: Book with us and relax with our travel insurance.
Book on our website and travel safely with your companions. Now, with any rate you choose, we exclusively add Travel Assistance Insurance during your stay. And if you choose our Non-Refundable rate, you will also have included cancellation insurance that covers unforeseen events before starting your trip.
Cancellation insurance: Protect your trip by confirming your reservation.
Included only in Non-Refundable rates
- The validity of this insurance begins on the day the reservation is formalized and prepaid, and ends on the day of check-in.
- You can cancel your reservation and recover the prepaid amount for more than 20 reasons covered in the policy.
- It covers the main unexpected events that may arise before your trip: Health, work-related, legal reasons,…
- Check the full conditions of the Cancellation Insurance here
Travel Assistance Insurance: Protect your stay.
Included in all available rates
- The validity of this insurance begins when checking in at the hotel and ends on the day of departure.
- It covers the main unforeseen events at the destination: Medical assistance, Repatriation, Refund of unused vacations…
- Check this more extensive coverage here
We solve your doubts.
In which cases are cancellation expenses covered?
Covers up to 25 cancellation reasons. Check the list here
What do I have to do to cancel my reservation and request a refund for the cancellation fees?
- Contact us requesting the cancellation of the reservation and the invoice for the expenses.
- Contact the insurance company through email: flexmyroom@arag.es indicating your personal information and your policy number, attaching the invoice and proof of the reason for cancellation.
- The insurance company will contact you as soon as possible with the instructions to follow.
If you have any questions, you can contact the insurance company through ARAG’s phone number: +34 91 566 15 88.
Who does the insurance cover?
How does medical assistance work?
When you need to make use of it, you must contact the assistance center at +34 91 566 15 88 so they can inform you how to proceed and which medical center or hospital to go to. In the centers affiliated with the company, it will pay the expenses directly, in the rest, you must pay the invoice which will be refunded to you later.
Where can I see all the terms and conditions of the insurance policy?
You will receive an email on the day of booking confirmation with all the information about your insurance.
At Hotel Alameda, your safety is our priority; that’s why you are just one click away from tranquility – Book now!